RXETU Returns & Warranty Policy We want customers to receive the correct pickup truck accessories for their vehicles. Please verify vehicle compatibility and product specifications before placing an order. Returns If you need to request a return, contact us at info@rxetu.com with your order information and the reason for the return. Products must generally be unused, uninstalled, and returned in their original condition and packaging. Return eligibility may depend on the product type and circumstances of the order. Incorrect or Damaged Products If you receive an incorrect product or a product damaged during transportation, please contact us as soon as possible after delivery. Provide your order information and clear photos or videos showing the product, packaging, and issue. Vehicle Fitment Customers are responsible for providing accurate vehicle information when ordering vehicle-specific products. If you are unsure about compatibility, contact us before ordering with your vehicle make, model, model year, and other relevant information. Products that cannot be resold due to installation, modification, misuse, or damage caused after delivery may not be eligible for return. Return Shipping Responsibility for return shipping costs depends on the reason for the return. If the return results from an error on our side, we will review the case and provide an appropriate solution. For other eligible returns, return shipping costs may be the customer's responsibility. Refunds Approved refunds will be processed after the returned product has been received and inspected. Original shipping charges, customs duties, taxes, and other third-party charges may not be refundable. Warranty Warranty coverage varies by product. Where a product-specific warranty applies, the applicable warranty information will be stated on the product page, quotation, or order documentation. The warranty does not cover normal wear, improper installation, misuse, accidents, unauthorized modification, or damage caused by incorrect vehicle fitment. B2B & Wholesale Orders Return and warranty conditions for wholesale, dealer, customized, or bulk orders may be specified separately in the applicable quotation or sales agreement. Contact For return or warranty assistance, contact info@rxetu.com.
